Support Tickets
Manage customer support requests from VARs and Direct Customers
Open Tickets
23
Awaiting response
In Progress
15
Being worked on
Critical
3
Urgent attention needed
Resolved Today
12
Successfully closed
Avg Response Time
2.4h
First response
All Tickets
| Ticket ID | Subject | Customer | Status | Priority | Assigned To | Messages | Last Update | Actions |
|---|---|---|---|---|---|---|---|---|
| TKT-2024-001 | Credit allocation not reflectingbilling | Acme CorporationDirect Customer | Open | High | Sarah Ahmad | 5 | 2024-12-21 14:45 | |
| TKT-2024-002 | Certificate renewal assistance neededtechnical | TechFlow SolutionsVAR Customer | In Progress | Medium | Mohammed Ali | 8 | 2024-12-21 16:20 | |
| TKT-2024-003 | API integration documentationdocumentation | Global Trade InternationalDirect Customer | Resolved | Low | Sarah Ahmad | 3 | 2024-12-21 11:30 | |
| TKT-2024-004 | Document validation failingtechnical | Nordic Supply ChainVAR Customer | Open | Critical | Ahmed Hassan | 2 | 2024-12-22 08:15 | |
| TKT-2024-005 | VAR onboarding - missing credentialsonboarding | Enterprise Solutions VARVAR | Pending | Medium | Mohammed Ali | 1 | 2024-12-21 17:00 |